Sechaba Medical Solutions
Sechaba Medical Solutions, a leading South African healthcare administrator, engaged Knox D'Arcy to achieve massive productivity gains and margin growth.
The Challenge
Operating in a highly regulated environment with strict service level agreements, the organisation needed to dramatically improve productivity and margins.
Our Solution
A comprehensive programme delivering productivity improvements while maintaining compliance with legislation and service level agreements covering everything from telephone hold-times to treatment authorisation turnaround times.
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